The Better Business Bureau of the Mid-South (BBB) is warning consumers about two local apartment complexes that have earned F ratings from BBB due to unanswered and unresolved complaints from their tenants. In addition to sending individual complaints to the companies, BBB sent each company a letter expressing its concerns about the number and nature of the complaints and asked for a plan to resolve the problems. Neither responded with a plan.

Legacy at Westwind Apartments in Horn Lake, Mississippi, has accrued 14 complaints in the last 3 years, 11 of those in the last 12 months. Some renters have told BBB that the apartments they rented were not in move-in condition when their leases began. Others have told BBB that they contacted management regarding repairs that were needed in their units but the repairs were not completed in a timely fashion. In some cases, the repairs were not completed at all.

One renter told BBB that his air conditioner was not working when he moved in in May 2019. He immediately submitted a repair order, but 3 months later, it was still not fixed. “They bought a window unit but it only kept my living room cool,” he told BBB. “I have 4 other rooms that I can’t go in because you might pass out due to heat exhaustion.”

Another renter said he submitted the first repair request for his nonworking air conditioner on May 3, 2019. Six weeks later, his air conditioning was still not working, even though management had told him the repair request would be expedited due to health issues.

Eden at Watersedge Apartments and Townhomes in Memphis, Tennessee, has accrued 32 complaints in the last 3 years, 8 of those in the last 12 months. 1 complaint is still pending. Complainants told BBB that their apartments have issues that need to be addressed, including no air conditioning or heat, and water and mold damage. Repairs have not been completed despite repeated requests from the tenants.

One tenant told BBB that her apartment has had repair and maintenance issues since she moved in, including a leaky air conditioner and stopped-up garbage disposal and dishwasher. “They tell me someone is coming but no one has come to fix it,” she told BBB. “My house smells like old mildew when you first walk in because of all the water that has stained my carpet.”

Another tenant told BBB that her apartment had flooded at least 5 times in the last month causing fungus growth her home. “You can see the stem of a mushroom actually growing out of my wall,” she said.

BBB offers these tips when considering renting a home or apartment: 

  • Check out the company with BBB at bbb.org. Read customer complaints and reviews to find out what kind of experiences others have had renting from this company.
  • Visit properties and meet landlords or leasing agents in person. Don't make choices based on Internet browsing only.
  • Remember that a lease is a binding contract. It's extremely important to carefully read, fully understand and agree with each section of the lease before you sign it.
  • Familiarize yourself with the Tennessee Landlord-Tenant Act. Understand what the landlord is responsible for and what you, the tenant, are responsible for.
  • Understand how to report maintenance issues and keep copies for your records.

Consumers who have had a problem with their landlord, or any business, may file a complaint at bbb.org.

 ABOUT BBB: For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving the Mid-South was founded in 1948 and serves 28 counties in West Tennessee, East Arkansas and North Mississippi.

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